Chicago Bounce House Rentals, Water Slide Rentals and Party Rentals

A: Inflatables cannot be used if there are winds of 20 mph (15 mph for some items) or more, and cannot be used in the constant rain. 24 hours and up to 7:00 am on the day of your event, we will monitor the weather to see what is predicted in the forecast. If there is a 50 percent chance or more for consistent rain, or a prediction of winds 20 mph or above during the time of your event, we allow you to cancel the day of your event before 7:00 am. You will be able to choose to move your deposit to a different date, or choose to have a credit good up to a year from the date cancellation or receive a refund. You MUST call us before 7 am the morning of your event to cancel to receive your full refund of the deposit. Please note: we MUST keep safety in mind at all times, so Bounce Houses R Us reserves the right to cancel your rental due to inclement weather at any time.

-Rain-
If there is a 50 percent or greater chance for rain during the scheduled time of your event, you can reschedule, have a credit for up to one year, or receive a refund before 7 am the morning of the scheduled delivery. However, if the forecast is calling for scattered showers or less than 50 percent chance, we recommend you continue with your scheduled delivery. If the forecast is for continuous rain throughout the day, we recommend you cancel or reschedule your event.

-Wind-
Inflatables cannot be used in winds exceeding 20 mph (15 mph for some items). If the forecast is for high winds, we will call to cancel and you can reschedule your rental, receive a credit good for one year, or receive a refund. We will cancel the event or you must confirm cancellation before 7:00 am on the day of the event.

-Temperature-
All inflatables can be used in a wide range of temperatures, but if the temperature is expected to fall below 32 degrees at any time during your event, we will call the morning of your event to cancel/reschedule your delivery. You can reschedule, have a credit for up to one year, or receive a refund before 7 am the morning of the scheduled delivery. Keep in mind the children's activity will keep them very warm, and we recommend you continue as scheduled if the temperature is forecasted to be above 32 degrees. Deposits will not be refunded for temperature cancellations above 32 degrees.

*CANCELLATIONS DUE TO WEATHER are determined the morning of your event before we deliver. If you decide to cancel due to poor weather conditions, your deposit would be refunded and you must cancel by 7:00 am. Please note if you call after 7:00 am.... Once the delivery truck leaves the warehouse, you are responsible for payment in full, NO EXCEPTIONS.

Non weather cancellations
You may cancel your reservation, however if it is within 12 to 11 days before the reservation you will be charged half the rentals price and will have one year from the date of cancellation to redeem your credit.

If you cancel within 10 days, 9 days, 8 days, 7 days, 6 days, 5 days, 4 days , 3 days, 2 days,1 day, and up to the start of your event rental you will still be charged the full amount of the rental and have one year from the date of cancellation to use the credit. We are a small business and we have limited equipment and hold that equipment for your reservation and need to be compensated for turning away other reservation. Thank you for your understanding.

YES!!!! Bounce Houses R Us cleans and disinfects after every rental. If we are super busy and the inflatables have been rented and used all weekend, we will clean your inflatable on-site before you use it. We make it our mission to provide you with clean, safe, rentals 100 percent of the time.

Bounce Houses R Us provides excellent customers service for over 10 years. We strive to provide clean sanitized equipment 100% of the time. We strive to have on time delivery for all events. We are fully insured. Bounce Houses R Us is Illinois state inspected to provide with the best service for public events.